when a customer writes a review, Make the most out of the feedback by knowing when and where customers are writing reviews, what they are saying and use good and bad to show how you can resolve issues fast to develop a positive brand reputation. Yes sometimes bad is good!
Be proactive by getting more reviews from your customers and advocates.
Be in control and ‘Take action’ of your customer service,
Establish a positive reputation from the beginning that equates into what’s known as a star rating.
This can have a huge relevance to your business. Understanding the customer is the best fundamental aspect of your marketing. It can ensure your online success.
Creating a transparent customer experience to share feedback, and for you to offer advice, instructions or solutions is paramount to a successful website either via social media or directly with the site. Conversations have value. You can have a conversation with a customer, and come away in a better position.
Remember a few negative experiences dealt with satisfactorily will not impact your star rating and may even improve it. Customers need to know what you will do when it all goes wrong!
By the way overall you are in control of the comments and can be gained off site with customer surveys.
Its our goal to focus on your customers first and create customer experiences that turn customers into raving fans who recommend and return time and time again.
Remember your product or service is all about solving a challenge many people want a solution for. Once they discover that you hold the key to their issue, it is important that they can tell others and drive them to your site.
This forms the bases of Search Engine Optimisation (SEO).